You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
In 2003, Pinky Rose Boutique was born of my amazing mom, Pinky Marcia Charles. She hails from Port of Spain, Trinidad but then moved to East London, then NY, then finally to California. My mother had a passion for fashion and design from the time she could remember. Every place she traveled to or lived in inspired more love for fashion and added to her own creativity. She acted on that love and started her career in fashion retail at the age of sixteen at Loehmanns in New York CIty.
Pinky Marcia's career has been multi-faceted. Although her first passion was for fashion and design, my mom is also a talented dancer and performer. For a few years in the flavorful 80’s, Pinky Marcia traveled on the road performing with Pepsi Cola’s show “Star Search” and performed daily as a Tina Turner and Whitney Houston impersonator.
Shortly thereafter I (Marlena) was born. I was born into a world of music, movement, beautiful fabrics, fun designs, lots of colors, and loads of flair. From the time I was three years old I was in fashion boutiques with my mom, sometimes shopping and sometimes working. I loved every minute of it! I loved watching her dress herself up and I especially admired her styling other women. I always noticed how pleased these women were. They would continue to return to her- to be able to work with her, no matter where she was. My mom's infectious energy ensured that they followed her to every boutique or fashion house, which eventually turned into our family home! My mom worked alongside a few designers and showcased their gorgeous designs on Sunday afternoons in our beautiful and bright living room. Always filled with so much fun, laughter, and vibrant articles of clothing. Growing up, there was never a dull moment.
After years of working with women, one concern was constantly brought to my mom's attention; size. Most of the funky designs available at the time were designed to fit one type of body- model-thin, size 00, etc.. For Pinky Rose Boutique, this issue was at the forefront of design principles. Femininity and womanhood are multi-dimensional. Our bodies change by our earthly seasons- whether motherhood, age, or ability- we change. We believe clothes should fit women, their seasons, beliefs, attitudes,and goals. Women should not have to feel concerned or shamed over clothing sizes. We firmly believe that every woman should feel empowered to wear what she wants. Our designs seek to give women the empowerment to look as good as they feel.
I wasn't always assured of my own inclusion in the Pinky Rose Boutique story, but sure enough, my mom's passion for fashion and connection was passed into my hands, and soon enough, over time, I felt that this boutique, a key piece of family history, would need to be preserved and lovingly continued. Today, the store is a two-generation, woman-owned, family-owned labor of love. We still curate and create clothes for all women. We still provide hands-on, personalized care for our clientele (whom we lovingly call our Roses or Rosebuds), while providing a luxurious experience in-store and virtually. There's still more growth to come, we hope you join us in the journey!